SPA ETIQUETTE & POLICIES
Welcome to Fresh Wellness Spa
We believe that your every journey with us will be a delightful one. For your comfort please read through the following information.
Welcome at Fresh Wellness – we believe that your every journey with us will be a delightful one. For your comfort please read through the following information. Please arrive 15 minutes prior to your scheduled appointment as this will ensure full treatment value. We value punctuality and late arrivals may necessitate that your treatment session be shortened, with full treatment value being charged for. We kindly request that guest remain quiet whilst in the spa in order to reach a complete relaxed state and to ensure that other guests can also achieve this very same goal.
Cellphones should be switched on silent upon arrival at the spa.
From May until the end of September we operate from 09:00 until 18:00 from Monday to Saturday and from 09:00 until 14:00 on Sundays.
From October until April we operate from 08:00 until 19:00 from Monday to Saturday and from 09:00 until 17:00 on Sundays.
We are open on all public holidays except Christmas Day.
We request that all spa treatments are booked in advance to avoid disappointment. A 50% deposit will be required upon making a group (4 people plus) booking.
Upon your arrival as a first time FW guest, you will be requested to fill in a consultation card. Please fill this in accurately, as Fresh Wellness cannot be held responsible for non-disclosure.
Please arrive at the spa wearing comfortable, loose fitting clothing or a bath robe. Compulsory disposable under-garments will be provided for all body treatments.
It is advisable that no jewellery should be worn at the spa. The management and staff accept no responsibility for the loss of valuables of any kind brought to the spa.
Breakfast or Lunch
Please inform reception should you like to enjoy breakfast or lunch at SeaFood Restaurant before or after your spa journey. High Tea or Canapés can also be served by prior arrangement.
Cancellations & Late Arrivals
We kindly request a 24 hour notice in the event of a cancellation. Fresh Wellness reserve the right to charge in full for treatments not canceled in this period of time or no arrivals. Should you arrive late for your booking, FW may have to cut on treatment time although the guest will still be held liable for full payment of the treatment booked.
Treat a friend or loved one by giving them an experience of a journey that they will never forget. Gift certificates are available for the amount of your choice. Please note that Gift Certificates are not accepted for the purchasing of retail products, are non-refundable, non-transferable and must be presented at the time of treatment.