FREQUENTLY ASKED QUESTIONS

Learn more about useful information before booking with us.

In order for you to get answers to your questions as quick as possible we have gathered the most frequently asked questions here. Alternatively, you can send us a message via the ‘Contact Us‘ link or contact the hotel where you wish to stay directly.

Reservations, Payments & Policies

Which credit cards are accepted?

We accept all major credit cards.

How can I purchase a digital gift voucher?

Gift vouchers can be purchased directly on our website. Vouchers can be used for stays, dining experiences, or spa treatments and are delivered digitally.

When is the best time to visit and what weather can I expect?

During the months of April, May, August and September you are most likely to experience good weather with pleasant average temperatures that fall between 20°C (68°F) and 25°C (77°F). The hottest season, summer, runs from November to March. Plettenberg Bay has dry periods in January, April, May, June, July, August, September and October. The warmest month is January, with an average maximum temperature of 32°C (89°F). The coldest month is July with an average maximum temperature of 18°C (64°F).

Is breakfast included in the rate?

Our rates include both the continental and English breakfast options, which can be enjoyed in the resturant or in your room.

Arrival, Departure & Parking

What are the check-in and check-out times?

Check-in is from 15h00, and check-out is by 11h00. If you require an early check-in or late check-out, please inform us in advance; early check-ins can be secured by booking a room on a pre-registration basis.

Is parking available at the hotel?

Complimentary on-street parking is available for hotel residents and restaurant guests.

Room Amenities & Families

Do you offer babysitting services?

Professional babysitting services are available and can be arranged through reception. We recommend requesting this service prior to your arrival to ensure availability.

Are extra beds or cots available?

Baby cots are complimentary, and extra adult/child beds are available at a surcharge.

Do you offer interleading rooms?

Interleading room options are available upon request.

Do you cater to special dietary requirements?

We cater to gluten-free, vegetarian, vegan, and special dietary requests when advised prior to arrival.

Dining & Culinary Experiences

Is it necessary to reserve a table at the restaurant?

Does Amelia’s at The Plettenberg only serve seafood?

Amelia’s at The Plettenberg offers a diverse gourmet menu featuring seafood, quality steaks, local meats, and vegetarian dishes.

Hotel Facilities, Pools & Wellness

Does the hotel have a swimming pool?

The hotel offers four pools, including two heated pools (Blue Wing and private Villa pools) maintained between 24°C and 28°C.

Do you have an on-site spa?

Fresh Wellness Spa is located on site, offering a full menu of skin, body, and massage treatments.

Do you have an on-site gym or fitness studio?

We have a fully equipped on-site fitness studio available for guest use.

Is Wi-Fi available at the hotel?

Complimentary high-speed Wi-Fi is accessible throughout the hotel.

Is there generator backup power during load shedding?

Generator backup power guarantees uninterrupted electricity and services across the hotel.

Location, Transportation & Shuttles

Which is the nearest airport to The Plettenberg?

George Domestic Airport (GRJ): ~103 km

Cape Town International Airport (CPT): ~506 km via N2

Where is the hotel located?

The Plettenberg is situated on a rocky headland in Plettenberg Bay.

Address: 40 Church St, Plettenberg Bay, Garden Route, Western Cape, South Africa

Do I need a car in Plettenberg Bay?

While not strictly essential, having a vehicle is recommended to explore the Garden Route. Our Travel Desk can arrange airport shuttles, transfers, car rentals, and tour excursions.

Local Activities, Whales, Golf & Weather

When is the best time for whale watching in Plettenberg Bay?

Southern Right and Humpback Whales visit the bay from June/July through mid-November, with peak viewing from August to September.

Are there golf courses nearby?

Yes, four Top 100 golf courses are located within 40 km:

Plettenberg Bay Country Club: 3.8 km
Goose Valley Golf Club: 4.2 km
Pezula Golf Club: 37.1 km
Simola Golf & Country Estate: 40.5 km

Are local beaches safe for swimming?

Yes, Plettenberg Bay boasts several world-famous swimming and Blue Flag beaches:

Lookout Beach : 5-minute walk
Central & Hobbie Beach: 1.3 km
Keurbooms Lagoon Beach: 3.5 km
Robberg 5 Beach: 3.7 km
Keurbooms Beach : 9.3 km
The Dunes Beach : 9.8 km

When is the best time to visit Plettenberg Bay and what is the weather like?

Plettenberg Bay boasts a gentle year-round climate, with average summer temperatures ranging from 24°C to 27°C and exceptionally mild winter days around 18°C.

Are emergency and medical facilities nearby?

Should you require medical assistance, Mediclinic Plettenberg Bay offers a 24-hour emergency unit close by. Local private general practices and medical clinics are also available for minor health concerns.